FAQ

What is SoLoMo App?

At SoLoMo Solutions, we create affordable SoLoMo apps for businesses to get more clients, more sales and more referrals. We provide iPhone, iPad, Android and HTML5  app management platform that allows any SMEs to manage the created mobile apps online without the need to have any programming knowledge.

What is a Native iPhone and Android App?

An iPhone app is a small computer program that runs on the iPhone. The iPhone can be a powerful marketing platform and SoLoMo App takes full advantage of it.

An Android app is the similar but designed to be downloaded onto Android phones.

What is the difference between a “Web app” and a “Native app”?

A web app is nothing more than a website optimized for viewing on mobile phones. It is still a website. A native app is a computer program that installs itself on your phone.

A web app is “installed” by bookmarking the app’s URL in the mobile browser and saving it to your phone’s home screen. A native app can only be installed from Apple App Store (for iPhones) or Google Play Store (for Android Phones).

Web apps cannot utilize phone hardware capabilities such as scanning QR codes and push notifications. In terms of performance, web apps are slower than native apps because everything, including icons, buttons and graphics, has to be loaded from internet every time the user launch the app.

How can a SoLoMo App help your business?

iPhone and Android phones have taken the world by storm largely because of the applications that users are able to download and use on their phone. They provide instant information and provide customers with a direct way to contact a business from their iPhone or Android device. With our SoLoMo App you can engage, inform, and impress your customers. We also provide SoLoMo Apps that are specifically designed to help build brand loyalty and create frequent buyers for your business with the use of our check in coupon system.

What are the main features of SoLoMo App?

  • Publish to ALL mobile platforms (native iPhone app, native Android app & HTML5 web app)
  • Update apps instantly with our dashboard
  • Directly market to customers through in-app messages
  • Create a social media buzz with our “Tell A Friend” feature
  • Give customers GPS directions from anywhere
  • Keep customers informed with business news and deals
  • Provide customers with coupons right to their phones
  • Allow customers to directly contact your business quickly and easily
  • Build brand-loyalty and encourage customers to become frequent buyers
  • Wow your customers, market your business, and make a mobile presence

How can you build brand-loyalty with SoLoMo App?

SoLoMo App is the ideal solution for SMEs looking to create brand loyalty and frequent buyers. We do so by providing SMEs with a mobile application that rewards customers for frequent visits through coupon rewards that are unlocked using our “check in coupon system.”

How does the check in coupon system work?

When a customer checks in at a business’s location, they will receive a reward coupon for the 10th, 25th, 50th, 100th, 500th, and even 1000th check in. This coupon system is completely customizable by the business and can be edited in real time via our clients’ user panel.

These coupons will appear as images on the application and when used, they will be deleted with a push of a button on the user’s phone by the employer to ensure a coupon is not used multiple times. This also removes the need for additional equipment to verify the coupon such as barcode scanners or unique coupon codes, allowing a very low start up cost for businesses. This system is extremely simple, cost efficient, and very effective for SMEs to build up brand-loyalty with their customers.

Are there any demo to see SoLoMo App in action?

Yes, you can find the demo app codes here

What’s included with every SoLoMo App?

  • Design and build an iPhone+Android+HTML5 app solution customized to your business.
  • App submitted personally by our staff to the Apple App Store and Google Play Store.
  • Unlimited push notifications
  • Unlimited app downloads
  • Lifetime support and maintenance of your app.
  • Regular updates and improvements to your app.
  • Powerful backend SoLoMo App Management Dashboard to update your app, instantly.
  • And more…

How long does it take get a SoLoMo App?

We can submit your iPhone app to the Apple App Store and Android Market within 3 weeks. iPhone apps will require about 1.5 months for approval. Typically both iPhone and Android app will be available for download within 2 months.

What support do you provide to keep my SoLoMo App maintained and updated?

Need to change content in your app? No problem. SoLoMo Solutions offers THREE channels of support:-

  • Online training video on how to maintain your app, so that you can make minor changes yourself
  • Built-in question marks prompts and comprehensive search-based support help desk within SoLoMo App Management Dashboard
  • Email support to assist you in getting more complicated changes done

How do push notifications work with SoLoMo App?

Looking to notify your customers of a sale or event? SoLoMo App allows you to send “push notifications” right to your customers iPhones or Android device. Log into your account, enter the information you want to send, and click send! Couldn’t be easier.

I have more questions, what should I do?

Simply drop us an enquiry and we will get back to you :)

 

Downloading the mobile application by scanning QR Codes

Q: Apart from searching and downloading the mobile application from AppStore, can the business owner use ‘Application QR Code’ to led their customers / mobile users to download the business mobile app without having their customers to go and search for it from the AppStore?

A: Yes, our backend dashboard will generate the QR codes for iPhone, Android and HTML 5 downloads of the app.

By: Erene

Can SoLoMo app system create ebooks

Q: Can we use the app to create ebook for sale/download? 

A: Not at the moment

By: shum

Can I use my own developer account to publish apps?

Q: I understand that NPQ will do all the submission to the Apple/Android using NPQ’s developer’s account…how about the IP protection for my APP and the contents? 

A: NPQ will be the publisher, but the IP of the content belongs to you. This is similar to book publishing.

Q: Can we use own Account to submit to Apple/Android using NPQ mobile app platform so that we can protect our own IP (our app) as long as we pay the annual fees to NPQ?

A: No, you cannot publish your app using your own developer account.

By: shum

Login Control Within App

Q: The final app that will go live…can I have login in control so that only if they login, they can access the app? Can i have option to login via Facebook login?

A: No, you are not able to have login for the entire app. But we can implement password protected content with a tab of the app.

By: shum

Charging for Apps

Q: Can i charge for people to download my App?

A: Yes you can. Apple will take 30% revenue of all apps sold thru its App Store

Q: What about in-App Purchase? I hear that Apple do not encourage ecommerce using 3rd party tools but to have in-App purchase through their iTunes?

A: Currently, we do not offer in-app purchase capability.

 

 

By: shum

Check In Coupon Question

Q: For check in 10 times to entitle a coupon. The check in tab is pressed by user not buz owner side ? So if the user in the gps location of the store but never eat or buy things, they can press check in as well, that is not genuine chec in ?

By: Leow

A: The GPS Coupon is used to reward customers for checking in at the store. The customer unlocks a reward for coming into the store a certain number of times. The QR Coupon module, on the other hand, is used to reward customers for repeat purchases. The customer unlocks a reward only after a certain number of purchases is verified by scanning a unique QR code that only the service staff would have.

Searchable text for the app

Q: in App store, we can do search, what part of the text that are being searched? eg Name, description, etc? Can we use tagging or keywords to help our App appear on the search?

By: shum

A: You can actually input the relevant keywords for your app when you are ready to publish it. It’s under the “Publish” section under “App Information”->”App Keywords”

Use of push notifications

Q: I hear that Apple has guidelines on what we can use the push notiifications for? and they dont encourage use of it for marketing message. Kindly advise.

A: Users who downloaded the app are prompted to opt in to push notifications the first time they open the app. This is equivalent to opt-in permission. Users can turn off the app’s push notifications anytime. It is only against Apple’s TOS if you send push notifications to a user who has opt-out. If you violate the TOS, your app may be removed from the App Store.

By: shum

Creating Forms/ Mailing List

Q: If i have a form built in to collect mailing list…is this hosted at NPQ server? or is it integrated to 3rd party provider? Or can it be on my own CRM on my own server?

A: You can make use of the “Mailing List” module to build a mailing list. The collected email list can be exported as a csv. It can also integrate with many popular email marketing services such as MailChimp. You can also embed your own form from your CRM using “Info” module.

By: shum

Converting Websites to Mobile Apps

Q: if client have existing website, eg on wordpres…can they convert to mobile app instantly? as a website app, not a native app build from scratch?

A: Yes, we can make use of the “RSS” module to do that. However, such apps will have difficulty being accepted into Apple App Store. Apple encourages apps to leverage on the iPhone’s hardware features such as GPS and camera. If it is a pure RSS app, Apple encourages publisher to simply go for mobile website, rather than publishing an app.

By: shum

What is required from client to build the app?

Q: What information is required from the Client to build the mobile app? To what extend will you help build the APP and what is done from client’s side? Will you help with the creativity or strategies of how best to use the app, eg what kind of campaigns client can do with features included, like the Check-in or QR coupon, etc? Or client needs to provide all that information/creativities/strategies to NPQ who will just build accordingly. 

A: We have a SoLoMo App Information Sheet for client to complete. We will provide suggestion on what modules to include in the app, based on the client’s business nature. The client has the freedom to add or remove modules, even after the app is being published to app stores. The client will have total control over the creativity and strategies on how to best use the app, after we build it.

By: shum

What do I get from the Annual Fees?

Q: From the annual fees, what exactly do I get? If I do not renew, will I lose all my data?

A: You get unlimited push notifications and no cost to any additional modules added to your mobile app. Your data are hosted on our servers, and will be lost  if subscription is stopped.

By: shum

Will I be able to know who downloaded my mobile app?

A: No, Apple and Android do not release these information. You can only know the number of downloads.

QR Code Questions

Q: How does the QR Code system work in the Mobile App? Can I create codes and print them to put on displays/ marketing collaterals to get people to scan so I can capture the leads?

A: The QR Coupon module is a QR code based loyalty program. You can create promotions in the SoLoMo App Dashboard and the unique QR code for that particular promotion will be generated automatically. You can then download this QR Code and print them on paper. When your customer comes into your store, your customer will simply turn on your app, tap on the QR Coupon tab and scan the QR Code that your counter staff shows to him/her upon purchase. Upon scanning, a “loyalty stamp” will be recorded onto the customer’s QR Coupon tab in the app. Once a predetermined number of “loyalty stamps” are collected each time the customer makes a purchase in your store, a reward is unlocked and he/she can redeem it by showing it to the in-store staff.

Q: Does the person need to download my App before they scan the QR code with my app or can they just use any Scan program in their smartphone to scan the QR code?

A: The customer must use your app to scan the QR code to record his purchase as a “loyalty stamp”

By: shum

What happens if I want something that is currently not in your list of app modules?

A: We have app modules that covers a wide range of business functions. However, if you need some custom functions, then we will charge a custom development fee to implement it. The fee will depend on the complexity of the function required.

Does SoLoMo App Cater For Different Android Phone Screen Sizes?

A: Yes it does. The images are automatically resized to fit the android device’s screen size.